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FAQs

 Retailer FAQ   Collector FAQ   Doll Hospital & Care   Miscellaneous FAQ 

 

GOT A QUESTION?  LET US KNOW AT

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Can I use Tonner Doll Images for my retail website?
We allow use of our copyrighted images, trademarks and text exclusively for our retailers to use in selling print advertising, their own websites and in-store promotional needs PROVIDED THAT, the retailer website references our trademarks and copyrights (and those of our licensors) accordingly. 

How do I get Robert Tonner to my store for a signing?
It really is as simple as asking!  However, Robert's schedule is frequently booked well in advance and all appearance requests must be reviewed and approved at the company.  Robert does try to accommodate as many requests as he can, and sometimes can combine store signings with other events while traveling.  The best thing to do is to ask first...and let us see how we may help you.

 

How can I find out what is shipping and when?
We make every attempt to keep our website shipping schedule page updated for both retailers and collectors.  Click here for the shipping page...and it's dated so you know when the latest update has been posted.  Otherwise, we do send out periodic notices to retailers provided we have your current email on file - these notices advise of breaking news, delays in shipping, and other useful information.

 

Can I get extra catalogs for my customers?
Since mid-2004, we reserve Tonner Company catalogs for retailers and various collector events.  We cannot always provide catalogs at all special events or signings.